You can now book a one-on-one session with a librarian to get tech help or to learn how to access our digital collections and resources (e.g. eBooks/audiobooks, streaming videos, databases, etc.) and/or receive research assistance. Sessions are limited to 45 minutes (maximum) and are in-person. Please Review our guidelines below before filling out the form.
The Pearl River Library is committed to assisting patrons in navigating technology effectively. Our tech help program aims to empower patrons with the skills and knowledge necessary to utilize various technologies and digital resources. It is our goal to help the patrons become independent in using their technology and mastering the skills taught.
Signing up for Tech Help
- Patrons can submit a Tech Help request on-line, by phone or in-person.
- Identification showing a current Pearl River Library card must be shown when making an appointment.
- A staff member will get back to the patron to schedule an appointment within a week.
Tech Help Procedures
- Patrons are offered One-on-One or group Tech Help.
- Staff can provide ONE Tech Help a week per patron.
- Staff can provide a total of 12 Tech Helps per calendar year.
- Tech Helps can run no longer than 1 hour.
Some Topics We Cover
- Downloading library eBooks, audiobooks, and magazines to your tablet, smartphone, or laptop.
- Navigating databases and other library resources.
- Training in our Library Apps.
- Using Microsoft 365 or Google Workspace.
- Email management and set up.
- Setting up and using social media.
- Specific questions related to the usage of a computer, laptop, smartphone or tablet.
- Using library equipment like scanners.
- Setting up Zoom or Google Meets.
- Support for Learning Lab programs.
Guidelines
- Please arrive with a clear goal as to what you want to learn.
- Please arrive with the necessary credentials (passwords, usernames…) to access your device or accounts.
- Be sure to bring in any power cords and accessories needed for your device.
- Library staff members are unable to troubleshoot hardware and/or software problems, or repair devices. The library is not liable for any damage to customer equipment that may occur during a help session.
- Patrons are responsible for knowing their own data payment plans and how a Tech Help might affect their payment plans.
- Staff cannot input a patrons credit card information but can help guide and direct the patron in using their own information.
- Staff members are unable to fill out forms that include personal identifiable information; however, library staff can help you navigate the forms.
- Staff members will not function as a personal assistant.
- Staff members cannot make home visits for tech help.
- Staff members cannot advise you as to what data plan you should choose for your technology but can direct you where to find information about plans.
- Library staff are not job coaches or unemployment specialists and cannot advise you on these topics but can refer you to places that can help with these topics.
Compliance
All patrons utilizing the Pearl River Library’s Tech Help program are expected to follow the library’s code of conduct and policies.
Any misuse or abuse of the program may result in suspension of Tech Help privileges.
Disclaimer
- Patrons must realize staff members may not be able to resolve a tech issue
Modification of Procedure
The Pearl River Library reserves the right to modify or update Tech Help Guidelines as necessary.